Terms Of Use

Vyanra is the author and publisher of the internet resource www.vyanra.comVyanra owns and operates the services provided through the Website. Vyanra creates a bridge between User and Seller.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.vyanra.com website.

The domain name www.vyanra.com (hereinafter referred to as “Website”) is owned by Vyanra Creation Pvt. Ltd. with its registered office at 258 R Model Town Yamunanagar, Haryana 135001 (hereinafter referred to as “Vyanra“) is an Indian electronic commerce company based in Haryana, India.

These Terms of Use of the website located at the URL https://vyanra.com/ (the Website) is between Vyanra Creation Pvt. Ltd. (hereinafter referred to as “Vyanra” or “We” or “Us” or “Our”) and the guest users or registered users of the Website (hereinafter referred to as “You” or “Your” or “Yourself” or “User”)

describe the terms on which Vyanra offers You access to the Website and such other services as are incidental and ancillary thereto (“Services”).


Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.vyanra.com/privacy-policy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Vyanra. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Vyanra in connection with your visit to the Website and your use of the Services (as defined below).

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Vyanra allows the User to surf the Website or making purchases without registering on the Website. 

You understand and agree that the Company merely provide hosting services to its Users who access Vyanra for purchase of unique products (that are permitted to be bought and sold under applicable law). You also give permission to the

Website and the Company to store details and records of your usage of Vyanra indefinitely. However, this does not constitute any obligation on the part of the Company or the Website to do so. 

Currently the membership on Vyanra is free and the Company does not levy any charges/fees for browsing or buying on Vyanra. The Company reserves the right to introduce new services or modify the existing services provided on Vyanra. Additionally, the Company at its sole discretion may introduce fees for the new services provided or amend/ introduce fees for the existing services, as the case may be. Changes to the User Agreement or any of the rules and policies of the Company shall be posted on Vyanra and such changes shall automatically become effective immediately after they are posted on Vyanra

All fees/ charges shall be quoted in Indian Rupees and shall be payable to Vyanra Creation Pvt. Ltd. within such time as specified in the invoice. You are responsible for paying all charges/ fees associated with the use of Vyanra and shall be liable to pay any and all applicable taxes, charges, cesses etc. which may be levied. In case of any non- payment, the Company reserves the right to issue a warning or temporarily/ indefinitely suspend or terminate your membership with Vyanra and disallow access to Vyanra. The Company also reserves the right to take any legal action against you in case of any non- payment of charges/fees to the Company.

The Company neither originates nor transmits any communication/ information on behalf of any User nor does it modify the contents of any communication transmitted. The Company has no control over third parties and contents generated by the Users on Vyanra

Any information provided by you to the Company or submitted to Vyanra through any means or e-mail communication is solely your responsibility and the Company merely is a platform where such information is distributed, published, displayed or used by Users. The Company or the Website is not liable for accuracy, appropriateness or legality of such information. 

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Vyanra Policies (including but not limited to Privacy Policy available at Privacy) as amended from time to time.

This Agreement defines the terms and conditions under which you are allowed to use the Website. If you have any questions about any part of the Agreement, feel free to contact us at support@vyanra.com

Your access to use of the Website and the Services will be solely at the discretion of Vyanra. The Agreement is published in compliance of, and is governed by the provisions of Indian law.

The Website is an electronic platform in the form of an electronic marketplace and an intermediary that (a) provides a platform for sellers to advertise, exhibit, make available and offer to sell various Products to other Users (who are buyers / customers), and (b) a platform for such other Users to accept the offer to sell of the Products made by the sellers on the Website and to make payments to the sellers for purchase of the Products, and (c) services to facilitate the engagement of buyers and sellers to under commerce on the Website, and (d) such other services as are incidental and ancillary thereto. The Services are offered to the Users through various modes which may include issue of coupons and vouchers that can be redeemed for various Products.

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. You must be 18 years of age or older to use the Services, or visit or use the Website in any manner. By visiting and using the Website or accepting this Agreement, you represent and warrant to Vyanra that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement. Vyanra reserves the right to refuse to provide you with access to the Website if it is brought to Vyanra notice or if it is discovered that you are under the age of 18 years.

  • You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users.
  • If you use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and you shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
  • Your mobile number and/or e-mail address is treated as your primary identifier on the Website. It is your responsibility to ensure that your mobile phone number and your email address is up to date on the Website at all times. 

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred un-encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The User will get SMS/Email alerts once an order is placed on Vyanra and also when the order is shipped from the seller. The User will also get an SMS alert or a call before delivering the order to the desired location. The user can track their order through their tracking number.

If a User misses the delivery, the courier service will try to deliver it the next day or else the customer should check his/her SMS sent by the courier agent. If needed, the customer can collect the order from the collection centre. If the order is delayed, the customer should either check his/her mail, SMS or contact customer helpline or can track the orders in ‘my orders’. If an order is delayed after being approved, the customer can contact customer care. As per company policy; customers can open their products when delivered but can’t return the product on the spot and in case of any problem, customer should contact ‘customer care’

Vyanra dispatches orders after thorough checking/inspection; hence products shall not be accepted for return or replacement if damaged by the customer.

In case of an improperly shipped items and product damaged during delivery, the customer can contact customer care. The user can cancel his order at anytime from anywhere by either using our website www.vyanra.com. Any clarifications on the cancellation can be sought by sending us a mail at support@vyanra.com

In the unlikely event that your merchandise arrives damaged or if there is any manufacturing defect and damaged during transportation or if any wrong product is delivered, the user should email at support@vyanra.com a photo of the damaged product.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

The contents listed on the Website are (i) User generated content, or (ii) belong to Vyanra. The information that is collected by Vyanra directly or indirectly from the buyers shall belong to Vyanra. Copying of the copyrighted content published by Vyanra on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Vyanra reserves its rights under applicable law accordingly.

Vyanra authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, “Vyanra Content”), are the property of Vyanra and are protected under copyright, trademark and other laws. User shall not modify the Vyanra Content or reproduce, display, publicly perform, distribute, or otherwise use the Vyanra Content in any way for any public or commercial purpose or for personal gain.

User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other bench marking or competitive purposes.

By using this Website, you agree that any information shared by you with Vyanra will be subject to our Privacy Policy. Ratings and feedback will be welcomed from customers for improvement.

You hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation. Vyanra, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with the Terms. You agree that Vyanra may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

  • Obtaining feedback in relation to Website or Vyanra services; and/or
  • Resolving any complaints, information, or queries by Buyer regarding your Critical Content;

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided; for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall our officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless our parent, affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

In case it is found by the Company that the seller is displaying/ selling fake designs or replicas or displaying products made from illegal leather or any other material prohibited or restricted under provisions of Indian laws.

That the seller will be initially given three warnings to withdraw/remove the said products from the Company website if not complied with then the seller’s account will be terminated.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

You agree that this Agreement and any contractual obligation between Vyanra and User will be governed by the laws of India.

Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Vyanra. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Yamunanagar, Haryana. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.

Subject to the above Clause the courts at district court of Yamunanagar shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.

If a User has any questions concerning Vyanra, the Website, this Agreement, the Services, or anything related to any of the foregoing, Vyanra customer support can be reached at the following email address support@vyanra.com or via the contact information available from the following link https://vyanra.com/contact-us/

In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact at support@vyanra.com. In the event you suffer as a result of access or usage of our Website by any person please address your grievance to the above person.

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Vyanra. Any consent by Vyanra to, or a waiver by Vyanra of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

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